Coaching Terms & Conditions
Thank you for choosing to work with Daisy Smith – Reset Coach. These terms are designed to create a positive coaching relationship and ensure we both know what to expect.
1. What Coaching Is
Coaching is a collaborative process designed to help you gain clarity, build confidence, overcome obstacles and move towards your personal or professional goals.
Coaching is not therapy, counselling, medical treatment or legal advice. While coaching can be incredibly powerful, it should not be considered a replacement for professional support from a doctor, therapist or other qualified healthcare professional where appropriate.
2. Commitment
The most successful coaching happens when both coach and client are fully committed to the process.
As your coach, I will:
- Create a supportive, encouraging and confidential environment.
- Listen without judgement.
- Ask thoughtful questions to help you find your own answers.
- Challenge you where appropriate whilst always respecting your values and choices.
As a client, you agree to:
- Attend sessions on time.
- Participate openly and honestly.
- Take responsibility for your own decisions and actions.
- Complete any agreed actions between sessions where possible.
3. Sessions
Coaching may be delivered:
- Online via Zoom
- By telephone
- In person
Session lengths vary depending on the service purchased and will be confirmed when booking.
4. Payment
Payment is required in advance unless otherwise agreed. For programmes with payment plans, all instalments remain payable even if you choose not to complete the programme.
5. Cancellations & Rescheduling
Life happens, and I completely understand that plans sometimes change. If you need to rearrange a session, please provide at least 48 hours’ notice wherever possible.
Sessions cancelled with less than 48 hours’ notice may be charged in full. If I ever need to rearrange a session, I will provide as much notice as possible and offer an alternative appointment.
6. Refunds
One-off coaching sessions may be refunded if cancelled with at least 48 hours’ notice.
7. Confidentiality
Everything discussed during coaching sessions will remain confidential unless:
- You give permission for information to be shared.
- There is a serious concern regarding your safety or the safety of another person.
- Disclosure is required by law.
Group coaching participants are also expected to respect the confidentiality of everyone attending.
8. Results
Every client is different. While coaching can be transformational, I cannot guarantee specific results. Your progress will depend on many factors, including your commitment, participation and willingness to take action. Even superheroes have their limits!
9. Intellectual Property
All coaching materials, worksheets, exercises, presentations, videos and programme content remain the intellectual property of Daisy Smith. These materials are provided for your personal use only and may not be copied, shared, reproduced or sold without written permission.
10. Technology
Clients are responsible for ensuring they have a suitable internet connection and device for online sessions. If technical difficulties occur, every effort will be made to continue the session by alternative means where possible.
11. Respect
Coaching works best when built on mutual respect. I reserve the right to end a coaching relationship if behaviour becomes inappropriate.
12. Contact Between Sessions
Where your coaching package includes email or WhatsApp support, I will aim to respond within one working days although it’s generally quicker!
13. Data Protection
Your personal information will be handled in accordance with my Privacy Policy and UK data protection legislation.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Thank you for choosing to work with me. My hope is that our coaching creates a safe space for you to rediscover your confidence, find clarity and take meaningful steps towards the life you’re capable of creating.
Daisy Smith
Reset Coach
(Last updated: July 2026)